1. Processing Time

We aim to process all orders within 2-4 business days. Orders are not processed on weekends or public holidays. During peak periods, such as collection launches or holidays, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

UK Shipping

• Standard Shipping (Royal Mail / Courier Service) – £2.99 (3-5 business days)
• Express Shipping (Tracked & Signed) – £4.99 (1-2 business days)

International Shipping

• Europe – £12.99 (5-10 business days)
• USA & Canada – £14.99 (7-14 business days)
• Rest of the World – £19.99 (7-21 business days)

International delivery times may vary depending on customs clearance and local postal services.

3. Order Tracking

All customers will receive a confirmation email with a tracking link once their order has been dispatched. Please allow up to 24 hours for tracking updates to appear.

4. Customs & Import Fees

International orders may be subject to customs duties, taxes, and import fees. These charges are determined by the destination country and must be paid by the recipient. Gwalia Clothing is not responsible for any additional charges incurred.

5. Lost or Delayed Parcels

If your parcel has not arrived within the estimated timeframe, please contact us at gwaliaclothing@gmail.com with your order number. While we are not responsible for delays caused by couriers or customs, we will do our best to assist.

6. Incorrect Shipping Information

Please ensure your shipping details are correct at checkout. Gwalia Clothing is not responsible for lost or undelivered parcels due to incorrect addresses. If an order is returned to us due to an incorrect address, additional shipping charges may apply.

7. Returns & Exchanges

For returns and exchanges, please refer to our Returns Policy.

For any further shipping enquiries, feel free to contact us at gwaliaclothing@gmail.com.

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